Privacy Policy
Last updated: February 2026
This Privacy Policy explains how Novelle collects, uses, and protects your information.
1. Information Collection
What Information We Collect
Novelle collects minimal information:
- Contact Form Submissions: When you submit the contact form, we collect your email address and the content of your message
- Essential Cookies: We use only essential cookies required for basic site functionality
- No Tracking: We do not use analytics, tracking pixels, or any third-party tracking services
What Information We Do NOT Collect
- Names or telephone numbers
- Browsing data or usage statistics
- Location data
- Device identifiers
- Marketing or promotional information
- Any data from third-party sources
2. How We Use Your Information
Information collected is used only for:
- Responding to your inquiry via the contact form
- Maintaining essential site functionality
We do not use your information for marketing, advertising, or any other purpose beyond responding to your submission.
3. Data Retention
Contact form submissions are retained only for the purpose of responding to your inquiry. Data is not stored indefinitely and is deleted after a reasonable period following resolution of your inquiry.
4. Data Sharing and Third Parties
We do not share, sell, or disclose your personal information to any third parties. We do not:
- Share data with marketing partners
- Sell data to third parties
- Use data brokers
- Disclose information to advertisers
- Share data with analytics services
5. Cookies
Novelle uses only essential cookies required for basic site functionality. These cookies:
- Are necessary for the website to function
- Store your cookie consent preference
- Do not track your behaviour
- Do not relate to advertising or marketing
No third-party cookies, tracking pixels, or analytics services are used.
6. Your Privacy Rights (UK GDPR)
Under UK GDPR, you have the right to:
- Access: Request a copy of personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Objection: Object to our use of your information
- Withdrawal: Withdraw consent to processing (where applicable)
To exercise these rights, contact [email protected] with your request.
7. Security
We take reasonable measures to protect information submitted through the contact form. However, no online transmission is completely secure. We encourage you to use secure methods when transmitting personal information.
8. Children's Privacy
Novelle does not knowingly collect information from children under 13. If we become aware that a child has submitted information, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Your continued use of the site indicates acceptance of changes.
10. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact:
Novelle
61 Foxglove Crescent
Swindon, Wiltshire
SN25 1RT
United Kingdom
Email: [email protected]
Phone: +44 1793 721 493